Apple Certified Technical Training

Lion 101+201
ACTC Bootcamp v10.7
5 Days - $3,000
Course Description

The Apple Certified Technical Coordinator (ACTC) 10.7 Bootcamp is a combined delivery of the Lion 101 and Lion 201 courses, along with the associated certification exams. This hands-on course provides an in-depth exploration of functionality and troubleshooting on OS X and the best methods for effectively supporting users of OS X systems.

This course also gives technical coordinators and entry-level system administrators the skills, tools and knowledge to implement and maintain a network that uses OS X Server. Students learn how to install and configure OS X Server to provide network-based services, such as file sharing, authentication and printing. Tools for efficiently managing and deploying OS X and software updates are also covered.
Audience

This course is designed for help desk specialists, technical coordinators, service technicians, and entry-level system administrators who implement and maintain networks using Mac OS X Server or support Mac users, technical support personnel in businesses that use Macs for general productivity or creative design, and technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs.
Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:
  • Basic Mac OS X knowledge
  • Basic troubleshooting experience
Certification Track

Demonstrate your knowledge by passing the Mac OS X Support Essentials 10.7 and Mac OS X Server Essentials 10.7 exam and earning Apple Certified Technical Coordinator (ACTC) 10.7
Course Outline - Part One (Lion 101)
Topic
Description
Installation
Prepare and partition the drive, install Mac OS X, use the installer log files to verify a successful installation, configure Mac OS X with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem
User Accounts
Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault
File Systems
File systems supported by Mac OS X, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management
Data Management
The root volume, file system layout, preferences, frameworks, file types unique to Mac OS X (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine
Applications and Processes
Applications supported in Mac OS X, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp
Network Configuration
Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements
Network Services
Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues

Enabling network services on a Mac OS X client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues
Peripherals and Printing
Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues
Startup Process
Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items
Course Outline - Part Two (Lion 201)
Topic
Description
Installation & Configuring Mac OS X Server
Installation, initial configuration, server administration tools, and troubleshooting installation issues
Authentication, Authorization and Authorizing Access
Creating and administering accounts, controlling access (ACL's), and troubleshooting
Using Open Directory
Configuring Open Directory, single sign-on, backing up directory data, troubleshooting Open Directory, and an introduction to Kerberos
Using File Services
Configuring and troubleshooting Apple File Service, share points for Windows users, NFS, network mounts and FTP; case sensitivity issues
Managing Web Services
Hosting multiple web sites on a single server, providing WebDAV access to files
Using Collaborative Services
Setting up and configuring wikis and blogs, providing iChat and iCal services to assist people working together, and configuring Address Book service to share contact information amongst multiple computers
Implementing Deployment Solutions
Configuring and troubleshooting NetBoot/Network Install to deploy Mac OS X
Managing Accounts
Managed accounts, preference management, managed network browsing, mobile accounts, troubleshooting account management